Privacy Policy | DriveHatch

1. Introduction

DriveHatch was built on trust — your privacy is never for sale.

Welcome to DriveHatch. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, and tools. We are committed to transparency and respecting your privacy.

2. Information We Collect

We may collect the following types of information when you visit our site or use our services:
– Personal Information and vehicle-related preferences submitted through forms — used strictly to generate your personalized report and help match you to the right vehicle.
– Usage Data: IP address, browser type, pages visited, time spent, and referring URLs.
– Payment Information (if applicable): Handled securely through trusted third-party processors like Stripe. DriveHatch never stores or sees your card or billing details directly.
We do not use your data for ad targeting, behavioral profiling, or data resale of any kind.

3. How We Use Your Information

Your information may be used to:
– Provide personalized vehicle recommendations
– Contact you with service updates or intake follow-up
– Process payments or upgrades
– Improve our website and services
– Comply with legal obligations
We do not sell your personal data to third parties. All vehicle match reports are manually reviewed by our concierge team before being delivered to you.

4. Sharing of Information

We only share your data under the following conditions:
– With trusted third-party service providers (e.g., payment processors)
– To comply with legal obligations or law enforcement
– If we ever partner with third-party vendors (e.g., dealerships or warranty providers), we will disclose this clearly in advance

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights and Choices

Depending on your location, you may have rights under data protection laws (e.g., CCPA, GDPR, CDPA), including:
– The right to access your data
– The right to request correction or deletion
– The right to opt out of certain uses (e.g., marketing emails)
To make a request, contact us at: support@drivehatch.com

7. Cookies and Tracking

Our website may use cookies to improve your experience and collect usage data. You may disable cookies in your browser settings.

8. Data Security

We implement appropriate safeguards (e.g., HTTPS, data encryption, secure access controls) to protect your information from unauthorized access or misuse.

9. Third-Party Links

Our website may link to external websites. We are not responsible for the content or privacy practices of those sites.

10. Children’s Privacy

Our services are not intended for users under the age of 16. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this policy at any time. Changes will be posted on this page with a revised effective date.

12. Your Consent

By using this website, submitting a form, or requesting a vehicle match, you agree to the terms outlined in this Privacy Policy. We’ll only contact you in response to your request unless you opt in to further updates.

By submitting a form, you also consent to being contacted by DriveHatch via email or text regarding your inquiry. You may opt out at any time by replying STOP or using the unsubscribe option in our emails.

13. Contact Us

For questions about this Privacy Policy or your personal data, please contact:
support@drivehatch.com
DriveHatch (Auryvo LLC)
Richmond, VA

Last updated: August 4, 2025

To learn how we use your information in action, visit our Services and Vehicle Match Intake pages. By using this site, you also agree to our Terms & Disclaimer.

© 2025 DriveHatch